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FAQ
Frequently Asked Questions
How long does shipping take?
Shipping typically takes 3-5 working days.
What is your return policy?
We accept returns within 30 days of purchase.
What payment methods do you accept?
We accept all major credit cards. We use Stripe as our payment gateway.
Can I track my order?
Yes, you can track your order using the tracking number provided in the shipping confirmation email.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates may vary.
What is your refund policy?
Refunds are issued for defective or damaged products. Please contact us within 7 days of receiving your order.
Do you have a loyalty program?
Not currently, but we are indeed working on a rewards program and will be implemented soon.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, the order may have already been processed and shipped.
How can I contact customer support?
You can contact our customer support team via emailing support@fetchandfeast.com, through our contact page or by phone at 1-800-123-4567.